[expand title=”How is this different from the built-in activeCollab backup module?” tag=”p”]

Right now, your activeCollab Backup is created in the same place as your main activeCollab installation — This means whatever happens to your hosting account, happens to your backup! If there’s a hard drive failure on your server and the data was corrupted or lost — your backup would be lost along with the main activeCollab installation. What Cloud Backup does is automatically transfer your backup to Amazon’s Simple Storage Services on the schedule you choose, so if there is a server error, act of God (Think hurricane Katrina — but where YOUR hosting company is. Do you know where your hosting company is?). Now instead of your data being lost, it’s safe in the “cloud” ( powered by same services that run Amazon.com ).

So I guess what we are saying is Cloud Backup is just a fancy name for an off-site backup in The Cloud — so you’ll always have a duplicate of your activeCollab data in another location and you wont be putting your digital eggs in one basket!

I’d love to hear your feedback on the answer to your question, also any other questions you might have — your first question is a great one, and I am sure it will help us better educate potential customers as to the need for offsite backups.
[/expand] [expand title=”For users that have Dreamhost as their provider…” tag=”p”] You may experience a PHP mod error upon installation and/or first use of your Cloud Backup module. To resolve the error, you will need to edit the PHP settings in your cPanel and change the PHP version for the applicable domain from 5.2.x to 5.3.x.
[/expand] [expand title=”How much does storing my information in the Cloud cost?” tag=”p”]

Would you believe it’s FREE? Well it is… it’s absolutely FREE if you’re a new Amazon Web Services customer.* And as low as .10 cents per day for everyone else!

*To help new AWS customers get started in the cloud, AWS introduced a new free usage tier for your ONE WHOLE YEAR. So FREE is exactly how much your Cloud backup will cost for the average activeCollab user who is new to Amazon Web Services!

If you’re not new to AWS, you’ll know that Amazon’s pricing is more than affordable even after the first FREE year! At only 10 cents / GB to transfer, and 15 cents per GB / month to store your backups — you’ll be surprised at how low the cost is! For example, a 1 GB zip of activeCollab data would cost about $4 per month to backup daily to the Cloud! Isn’t your piece of mind worth $4 per month? How about the time it would take to recover from a loss of your activeCollab data? That’s worth more than just stress!

*Please note, the monthly cost for your cloud backups with Amazon Web Services depend on the size of your activeCollab data — if you need help assessing your backup data size, please feel free to contact our support team. If you know the size of your activeCollab backup files you can refer to Amazon’s pricing for more details on costs.

Why Amazon Web Services? With AWS, you have access to the same reliable, secure technology platform used to power Amazon.com’s global web properties. Learn more
[/expand] [expand title=”I have successfully installed the Cloud Backup module and clicked “Create Backup”, but there are no backups showing on my AWS S3 account.” tag=”p”]

1. Error Log – To investigate further, please send the error.log file that’s found in your work/cloud_backup folder inside activeCollab. Here’s a screenshot to help you find the file — http://screencast.com/t/mKdKbwR7o9FX

2. Verify PHP 5 Location – We’ve come across some hosts that have a unique url for Php 5 i.e. /usr/bin/php5 — please confirm the url of your hosts Php installation. If the urls do not match, then a modification to the configuration file is needed. Find instructions on how to do that in the “How do I update my path to PHP for the Cloud Backup module?” FAQ.

3. Verify permissions on work folder – The work folder must have write permissions for the backup to perform successfully. For a detailed explanation on what this involves, click here.

4. Verify that zip is enabled in your Php settings – Check your phpinfo file and ensure that the zip feature is enabled for PHP-CLI. If it is not, please contact your hosting company or administrator to have the setting enabled. For detailed explanation on what this involves, click here.

5. Hands On Support – (optional) If you would like us to troubleshoot the problem for you directly, feel free to send your ftp information and provide us with an admin login for your activeCollab setup. We know you are probably very busy, and as part of our 100% satisfaction guarantee we don’t want to take up your time with troubleshooting.
[/expand] [expand title=”How do I update my path to PHP for the Cloud Backup module?” tag=”p”] Open your phpinfo file and scroll down to line 17, which should look similar to the following code snippet:
define(‘CLOUD_BACKUP_CREATE_COMMAND’, ‘php ‘.CLOUD_BACKUP_MODULE_PATH.’/background_cron.php ‘.substr(LICENSE_KEY, 0, 5));

Modify the above snippet by renaming:
php
to
< php_cli_path >
and save the file.

Usually < php_cli_path > can take values: php, /usr/bin/php, /usr/bin/php5, etc. Some additional information about php cli can be found here.
[/expand] [expand title=”My backup is completed successfully, but I did not receive a confirmation email.” tag=”p”]

For users who have the Email Manager module installed…
Please contact us with any errors that were received in your error log file. It is likely that the Email Manager module is causing the confirmation email to fail and we will need to make some adjustments to your files to prevent this from happening in the future.

For users who DO NOT have the Email Manager module installed…
If you would like us to troubleshoot the problem for you directly, feel free to send your ftp information and provide us with an admin login for your activeCollab setup. We know you are probably very busy, and as part of our 100% satisfaction guarantee we don’t want to take up your time with troubleshooting.

[/expand]
More frequently asked questions will be added soon… in the meantime please contact support , we’d be happy to help!