@mtracey Asked on the activeCollab Forums, about using keywords and/or hashtags to filter tasks sent in via email to activecollab — here’s a quick video answer:
P.S. — After creating the video, I started thinking about how changing the subject line to include #helpdesk will change the threading if you are using Google Apps / Gmail for instance. Another method might be to use +helpdesk in the email address if your email supports it (Google Apps does). I just tested the theory and you could do email@example.com and have the filter setup to watch for this +helpdesk in the To address instead. See here for configuration: http://share.activelabs.ca/2013-01-07_1814.png
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